Absolutely. Since Bluwave Multisupplies Ltd. is operating in Kenya, the privacy policy should be written for a Kenyan business and cover its website, online orders, customer accounts, enquiries, deliveries, payments, marketing and use of cookies.

Below is a professional version you can adapt for the website.

Privacy Policy

Last Updated: 20 August 2026

Bluwave Multisupplies Ltd. (“Bluwave”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit our website, place an order, contact us, create an account, subscribe to our communications or otherwise interact with our products and services.

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. About Bluwave Multisupplies Ltd.

Bluwave Multisupplies Ltd. is an importer and distributor of groceries, food products, disposable packaging, cleaning products and other business and household supplies.

We serve individual customers, retailers, wholesalers, restaurants, hotels, caterers, institutions and other businesses.

2. Information We Collect

We may collect different types of information depending on how you interact with us.

Information you provide directly

This may include:

• Full name
• Business name
• Telephone number
• Email address
• Billing address
• Delivery address
• Account login information
• Products you order
• Order details
• Payment-related information
• Enquiries and messages you send to us
• Information provided when requesting a quotation
• Information provided when subscribing to our newsletter or marketing communications

Information collected automatically

When you use our website, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time and date of visits
• Referring website
• General website usage information

This information helps us understand how visitors use our website and improve our services.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders
• Arrange deliveries
• Provide quotations
• Respond to enquiries
• Communicate with customers
• Create and manage customer accounts
• Provide customer support
• Process payments
• Confirm orders and deliveries
• Improve our products and services
• Improve our website
• Prevent fraud and misuse
• Maintain business and financial records
• Send marketing communications where permitted
• Comply with legal and regulatory requirements

We only use personal information for legitimate business purposes and in accordance with applicable Kenyan data-protection requirements.

4. Payments

When you make a payment through our website or another payment provider, your payment may be processed by a third-party payment service.

Bluwave does not necessarily have access to or store your complete payment card details.

Payment providers may collect and process your information according to their own privacy policies and terms.

5. Sharing Your Information

We do not sell your personal information.

However, we may share information with trusted third parties where reasonably necessary to operate our business.

These may include:

• Delivery and courier companies
• Payment processors
• Website hosting providers
• Website and IT service providers
• Accounting and professional service providers
• Marketing and communication service providers
• Government authorities or regulators where legally required

Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately.

6. Delivery Information

If you place an order that requires delivery, we may provide necessary information such as your name, telephone number and delivery address to the relevant delivery or courier service.

This information is used only for purposes connected with fulfilling your order.

7. Marketing Communications

If you choose to receive marketing communications from us, we may send information about:

• New products
• Promotions
• Special offers
• Discounts
• Business updates
• Relevant products and services

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or contacting us directly.

We will not use your personal information for unrelated marketing purposes without an appropriate lawful basis.

8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies to:

• Make our website function properly
• Remember user preferences
• Understand website traffic
• Improve website performance
• Analyse how visitors use our website
• Support marketing and advertising activities where applicable

You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect how parts of our website function.

9. Third-Party Services

Our website may contain links to or integrate with third-party services, websites, payment platforms, social-media platforms or other external services.

Bluwave is not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policies of any third-party service before providing them with personal information.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and other personal information.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing transactions
• Providing services
• Maintaining customer records
• Resolving disputes
• Meeting accounting requirements
• Meeting legal and regulatory obligations
• Protecting our legitimate business interests

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it.

12. Your Data Protection Rights

Subject to applicable Kenyan law, you may have rights regarding your personal information, including the right to:

• Know whether we hold personal information about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Object to certain processing
• Request restriction of certain processing
• Withdraw consent where processing is based on consent
• Request information about how your personal information is being used

Some requests may be subject to legal or regulatory limitations.

To exercise your rights, please contact us using the details provided below.

13. Children’s Privacy

Our website and services are primarily intended for adults and businesses.

We do not knowingly collect personal information from children where such collection is not permitted by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can investigate and take appropriate action.

14. Business Customers

If you purchase products on behalf of a company, organisation or other business, you should ensure that you have the necessary authority to provide personal information to us.

We may collect business-related information such as:

• Company name
• Business contact details
• Tax or registration information
• Delivery information
• Purchase history
• Contact person information

15. Data Transfers

Some of our service providers may process information outside Kenya.

Where personal information is transferred or processed outside Kenya, we will take reasonable steps to ensure that appropriate safeguards are in place and that the processing complies with applicable data-protection requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

Bluwave Multisupplies Ltd.

Subject: Data Protection / Privacy Enquiry

We will review and respond to privacy-related requests within a reasonable period and in accordance with applicable law.